Privacy Policy

Last Updated: July 1 , 2021 

gorillashipper.com is owned and operated by GORILLA PACKAGING COMPANY, LLC.  (“”Gorilla Shipper”, “we”, “us” or “our”). Gorilla Shipper understands the importance of protecting  the privacy of its users. This Privacy Policy applies to the personal information we collect, use,  and/or disclose on gorillashipper.com (the “Site”). If you do not agree with the terms of this  Privacy Policy, please do not use the Site or any services offered through the Site. 

When we use the term “Personal Information,” we mean information that relates to an individual  or business who/which is directly or indirectly identifiable. 

Minors 

We do not knowingly allow any users under the age of twenty-one (21) to use or otherwise  access the services of the Site. We do not seek any personal information (or any information at  all) from any persons under 21 years old. Because we do not intentionally collect any  information from children under the age of 21, we also do not knowingly share or disclose such  information to third parties. If you are under 21 years old, you may not use the Site. If you have  reason to believe that a child under 21 years of age has provided us with information, please  contact us at: [email protected] 

How We Collect and Use Your Information 

We collect information in order to provide the Site and its services to our users, improve the user  experience and to communicate with users about the Site and its services. The information we  collect from users will depend on a user’s particular interaction with the Site. For example, the  information we collective from users who solely navigate the Site (see, e.g. “Log File and Cookie  Information” below) will differ from users who create an account/profile and/or transact for  services through the Site (see, e.g. “Personal and Business Information” section below).  Different portions of this Privacy Policy may apply to users at different times. 

Information You Provide Us 

In order to access and use certain areas and services of the Site, users may be asked for personally identifiable information, including: 

  • Identifiers, such as your name, address, email address and telephone number. • Commercial information, such as business name, address and telephone number). • Categories of personal information described in the California Customer Records statute  (Cal. Civ. Code § 1798.80(e)), such as account or credit card numbers and other  payment information. We collect this information when you make a purchase on the Site in order to process your transaction. 

While you may decline to provide certain information to us, it may render you unable to access  certain services and features offered through the Site. By making a purchase on the Site, you  consent to our providing your Personal Information to our services providers and such third  parties as we determine is necessary to process your transaction, such as credit card  companies and banking institutions used to process the transaction. You also have the ability to  access and change the Personal Information that you have provided to Gorilla Shipper by use of  the appropriate features on the Site. 

Information From Third Parties 

If necessary, Gorilla Shipper obtains consumer information from third-party providers in order to  improve the accuracy of our customer database and to increase our understanding of our  customers or to identify potential customers. For example, we get updated addresses from the  National Change of Address (NCOA) service to assist us in having the correct addresses for our  customers. 

Information We Collect Automatically 

When you use the Site, we collect certain internet or other electronic network activity information  automatically as described in this section. As discussed further below, we may use a variety of  technologies to assist in collecting this information. 

Log Files. For all users of the Site, the Site’s web server uses an extended log file format which  captures date and time of visit, referring address (location from which a visitor comes to the  Site), type of Internet browser, and visitor’s IP address. (Each computer that connects to the  Internet is assigned a unique number, an IP address, for identification purposes). The log file  does not capture a user’s email address. 

Cookies. A cookie is a series of data characters that, when programmed into a website, is  placed by the web server into the browser’s application folder on your computer. Once placed  onto your machine, the cookie will allow the website to “recall” you as a unique individual or  business. The Site uses cookies to personalize information for certain segments of its customer  base. In some instances, cookies are also used to associate individual and business customers  with their information profiles where users have elected to create such a profile. For example,  through the use of cookies, the Site can “recall” your user ID when you login to the Site on your  computer. Should you choose to do so, cookies can be removed from your hard drive and  certain web browsers can be set so that cookies are not used or saved. Please check with your  browser provider for more information on removing cookies. 

Cookie information may allow us to determine things like the URL of the website you visited  before coming to this website, the type of browser or mobile device you are using to access the  Site, your IP address, language, approximate geographic location, and time zone. We, and/or our authorized third-party service providers may automatically collect this information when you  access and use the Site through the use of electronic tools like log files and cookies. We use  this information to troubleshoot, administer the Site and its services, analyze trends, gather  demographic information, comply with applicable law, and cooperate with law enforcement  activities. We may also share this information with our authorized third-party service providers to  measure the overall effectiveness of our online tools, content, and programming. 

Do Not Track Signals from Web Browsers 

The Site is not presently configured to support Do Not Track (“DNT”) signals from web browsers.

Use of Information 

The user information (including Personal Information) collected on the Site is used to process  requests, to fulfill orders, for customer service, to market and improve Gorilla Shipper products  and services, to customize your experience on the Site, and to contact you with updates to the  Site and other information. Gorilla Shipper may also use your information to provide you with  information we believe may be of interest to you. If you do not wish to receive marketing  information, email us at: [email protected] Email messages will also provide you with an  opportunity to opt-out of receiving this information. Please note, changes to your preference may  not be effective immediately. 

Additional reasons we may use Personal Information include: 

  • To improve and customize the Site; 
  • To provide, maintain and secure the Site; 
  • To monitor usage of the Site; 
  • For fraud prevention and detection and to comply with applicable laws; • To enforce or defend our rights, ourselves or through third parties to whom we delegate  such responsibilities; 
  • To share data with police, law enforcement, tax authorities or other government agencies  where we have a legal obligation and to comply with applicable laws, regulations or  codes of practice; 
  • To investigate and resolve complaints and manage regulatory matters, investigations and  litigation. 

Sharing of Information 

We do not share any user information obtained through the Site, unless one of the following  circumstances apply:

  • To provide services offered through the Site 

From time to time, we will disclose your information (on a confidential basis) to agents  and others that we use in the ordinary operation of the Site, such as account and billing,  marketing and promotion, user experience research and surveys, website hosting and  support and maintenance. We will only disclose your information to the extent required  for the limited purpose of the third-party providing services contracted to us so that we  may service you. 

  • With your consent 

We will share personal information with outside companies, organizations, or individuals  when we have your consent to do so. 

  • For legal reasons 

We will share user information with outside parties if we have a good-faith belief that  access, use, preservation or disclosure of the information is reasonably necessary to: 

a. meet any applicable law, regulation, legal process, or enforceable governmental  request; or 

b. protect against harm to the rights, property or safety of us, our users or the public  as required or permitted by law. 

  • Business Transfer 

We may share your information in a business transfer. As with any other business, we  could merge with, or be acquired by, another company, or we may file for protection  under applicable bankruptcy laws in the future. In such event, user information obtained  and maintained by us, including personal information, will transfer to a successor entity  in connection with the corporate merger, consolidation, sale of assets, bankruptcy, or  other corporate change. User information submitted prior to any such transfer would  remain subject to the terms of the Privacy Policy (as it existed on the date of the  submission). However, user information submitted after a transfer to a successor entity  may be subject to a new privacy policy adopted by the successor entity. 

Please contact us at the address below for any additional questions about the management or  use of user information. Consistent with this policy, we do not sell personal information and have  not done so in the prior 12 months.

Links 

The Site may contain links to third party websites. Please be aware that we are not responsible  for the privacy practices of such third-party sites. We do not exercise control over third party  websites displayed as search results or links from within the Site and these third-party websites  may place their own cookies or other files on your computer, collect data or solicit personal  information from you. As such, we encourage our users to be aware of this fact when they leave  our website and to read the privacy policies or statements of each and every website that they  visit which collects personally identifiable information. This Privacy Policy applies solely to  information collected on the Site. 

Security 

Gorilla Shipper has security measures in place to protect customer information. Unfortunately,  no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while  we employ security measures to protect data, we cannot guarantee the security of any  information transmitted to the Site and are not responsible for the actions of any third parties  that may receive any such information. 

Password-protected areas of the Site can be accessed only with a valid password. Each  password owner is responsible for keeping the password confidential and safe. 

For Users Outside of the United States Only 

The Site is hosted on servers located in the United States. If you are a user accessing our  websites from the European Union, Australia, Asia, or any other region with laws or regulations  governing personal data collection, use, and disclosure, that differ from United States laws, you  are transferring your personal data to the United States which may not have the same data  protection laws as such other regions. By providing user information through the Service, you  are consenting to the transfer of your information to the United States for processing and  maintenance in accordance with this Privacy Policy and the Terms & Conditions. You are also  consenting to the application of United States law in all matters concerning the Site and any  services offered or provided therefrom. 

Data Subject Rights 

Depending on your residency, you may have certain data subject rights. These rights vary by  state and country, but they may include the right to: (i) request additional disclosures about the  Personal Information we collect, use, and disclose, i.e., a “Request to Know (Categories of  Information)”; (ii) obtain a copy of Personal Information, i.e., a “Request to Know (Specific  Pieces of Information),” sometimes called the Right to Access; (iii) request deletion of Personal  Information, i.e., a “Request to Delete Information,” sometimes called the Right to Be Forgotten;  (iii) opt out of the sale of Personal Information if we were to sell Personal Information, i.e., a  “Request to Opt Out.” We do not sell your information, so you are already opted-out of such  sales. California law prohibits discrimination against you for exercising any of these rights, for example by charging a different price or denying goods or services, and we will not discriminate  against you for exercising any of these rights. However, we may charge a different price or rate  or provide a different level or quality of goods or services when that difference is reasonably  related to the value provided to us by the data. Additionally, in some circumstances, such as if  you request that we delete your data, we may not be able to complete a request for a good or  service because we will not have the required information to deliver it. 

How to Exercise Data Subject Rights 

If you wish to exercise any of these rights, please email us at: [email protected] with the  phrase “Data Subject Rights” in the subject line. You may also call us toll-free at: 866 447-4737.  We will review your requests and respond accordingly. The rights described herein are not  absolute and we reserve all of our rights available to us at law in this regard. Additionally, if we  retain your Personal Information only in de-identified form, we will not attempt to re-identify your  data in response to a Data Subject Rights request. 

If you make a request related to Personal Information about you, we will need to verify your  identity. To do so, we will request that you match specific pieces of information you have  provided us previously, as well as, in some instances, depending on the sensitivity of the data,  provide a signed declaration under penalty of perjury that you are the consumer whose personal  information is the subject of the request. If it is necessary to collect additional information from  you, we will use the information only for verification purposes and will delete it as soon as  practicable after complying the request. For requests related to particularly sensitive information,  we may require additional proof of identification. 

If you make a Data Subject Rights request through an authorized agent, we will require written  proof that the agent is authorized to act on your behalf. 

We will process your request within the time provided by applicable law. 

Additional Privacy Rights in California  

If you are a California resident, you have the right to request information about how we share  certain categories of personal information with third parties. California law gives you the right to  send us a request at a designated address to receive the following information: 

  • Categories of information we disclose to third parties for their direct marketing purposes  during the preceding calendar year; 
  • Names and addresses of the third parties that received that information; and, if the  nature of the third party’s business cannot be determined from their name, examples of  the products or services marketed. 

We may provide this information in a standard format that is not specific to you. The designated email address for these requests is: [email protected] 

LEGAL DISCLAIMER 

This Site operates “AS-IS” and “AS-AVAILABLE,” without warranties of any other kind. We are  not responsible for events beyond our direct control. This Privacy Policy is governed by the laws  of the State of Washington, excluding conflicts of law principles. Any legal actions against us  arising out of or related to the Site or any services offered or provided therefrom must be  commenced in King County, State of Washington, in the United States of America. Your use of  the site consitute your consent to the exclusive jurisdiction of the State Courts therein. 

How do I contact Gorilla Shipper.com? 

Our postal address is: 

PO Box 2655 

Friday Harbor, WA 98250 

We can be reached via email at: [email protected] or by telephone at: 877 447-4737.

Changes to the Privacy Policy 

Gorilla Shipper reserves the right to amend this Privacy Policy at any time with or without notice.  Any changes will be posted on this page. Gorilla Shipper encourages you to check this page  regularly. If you provide information to us, access, or use the Site in any way after this Privacy  Policy has been changed, you will be deemed to have unconditionally consented and agreed to  such changes. The most current version of this Privacy Policy will be available on the web page  at all appropriate times and will supersede all previous versions of this Privacy Policy.

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