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All order placements are subject to the terms and conditions

TERMS AND CONDITIONS

GorillaCancellation and Returns Please review the email you receive confirming your order to make sure you ordered correctly. We are not responsible for any incorrect orders placed by the customer. Please to do not return the item until speaking with a customer service representative to receive authorization and instructions for the return. If you need to cancel/change your order before it ships please notify us immediately at 1-866-447-4737.

Any cancellation of any order (including pre-arrivals) must be done within 7 days of placing the order and prior to the shipment or “staging” of the order.   If an order has already been staged, meaning fully bundle wrapped or palletized and is dock ready for shipping, which requires additional handling to restock, then cancellations of those orders  are subject to a twenty Percent ( 20%) restocking fee plus any incurred shipping charges unless there was an error on our behalf. The restocking fee is not a penalty but compensates us for our loss due to additional shipping and warehousing fees. Your credit card is charged at the time of order and your order is reserved for you. Your credit card company charges us when we charge your card and when we subsequently credit your card for a cancellation. Therefore, we will strictly enforce the collection of the restocking fee as well as fees incurred by us for your cancelled order by the applicable credit card/bank companies.  Please note Those estimated handling and administrative fees are 2.9% of order sales amount.  Should you decide to cancel your order due to any reason following your original order submission and it is not cancelled prior to Gorilla Shipper being assess credit card fees then your order amount will be refunded you less the 2.9% credit card handling fees.

Any return must be done within 10 days of your receipt of the order. You must include a copy of the original receipt in the package and please email or call to inform us that you are returning the shipment. We will only issue an /refund on orders that were incorrectly shipped to you (i.e., wrong size box, etc). We will not accept returns of boxes that have been harmed during transportation or harmed due to extreme weather conditions.

FOAM PRODUCTS:  Due to the properties of this product, we cannot accept returns or liability for any damage sustained by UPS/FedEx or commercial carrier in the delivery of an order.  All Sales are final.

Pricing and Availability

All listed prices do not include shipping/delivery charges. All listed prices do not include sales tax. Prices, ratings/reviews and availability are subject to change without notice. Although it rarely happens, we do make mistakes in pricing so we reserve the right to correct pricing errors.  Online freight calculator provides a reasonable best guesstimate of freight on an average typical order configuration.  Actual freight may differ from that quoted due to fluctuations in order quantities and size shippers.  Our freight calculator is intended to provide our customers with discounted freight whenever possible but it doesn’t always reflect the true freight when our boxes are offered as part of a special sales effort.   It cost the same to ship a wine shipper regardless of the sales price of the box.  In such cases the freight cost shown by the freight calculator may be understated.   Once the adjustments have been completed your order should ship within 24- 36 hours.  Gorilla Shipper, LLC cannot guarantee the availability of all items on our website. Occasionally we run out of an item before we can reflect that on the website. In the event that we do run out of an item you ordered, we will promptly contact you via email or telephone. At that time you may cancel your order or substitute another product.

CUSTOM ORDERS:  Custom orders for printed logo’s will be subject to our production run minimums with a plus or minus 10% over or under run.  In either case, the Customer will either receive a refund for monies previously paid for any under-runs, and will also be charged accordingly for any over runs.

MONTHLY DISCOUNTED SALES:  Flat Rate, Discounted Shipping and Free shipping do not apply when special discounted sales promotions are being offered.  Regular posted freight charges will apply.  See other shipping provisions below.

Occasionally, FREE Shipping may be provided as an option subject to certain provisions for order sizes which are identified on the Pricing and Order page and below. The actual order size or dollar amount shown below may change from time to time.  The following applies ONLY WHEN Free Shipping or Discounted Shipping is being offered.

SHIPPING OPTIONS:  Regular Posted Freight – FREE OR DISCOUNTED SHIPPING -FLAT RATE

If your order meets below requirements for Free Shipping then choose that shipping option when placing order, if not, then proceed to Flat Rate shipping instructions.

  • * Free Shipping:  $565.00Minimum purchase is requiredfor free shipping/discounted freight offer.  Free Shipping is available for orders placed subject to regular prices in selected states and to commercial addresses only. It does not include residential deliveries or Styrofoam products.  Free Shipping applies to the basic freight charges for wine boxes only subject to the first $110 of freight charges. Freight fees exceeding $110.00 will be the responsibility of the consumer and will be billed or charged accordingly to complete your order.  *Our freight calculator is intended to always provide our customers with discounted freight; however, it doesn’t always reflect the true freight when boxes are purchases as part of a special sales effort.  It may sometimes understate the actual freight related to the shipment, in which case, you will be promptly notified via email prior to any corrections or adjustments.  Orders which require additional services, ie: liftgate on delivery, residential delivery or advance notification and “the like” may incur additional fees by the freight carrier over and above the free shipping offer. 

  •   Free Shipping/ Discounted Shipping may not be combined with any other discount offers.   Orders exceeding weight limits established for NMFC# 29275-02 class code  may be assessed an additional $45.00.  All orders are subject to the Terms and Conditions provisions found under “Terms and Conditions” portion of this website.  Placement of order is confirmation of your acceptance of all terms and conditions.  $7.50 small order handling charge for orders less than $100.00 which may be debited in a separate credit card transaction. 

OTHER SHIPPING OPTIONS AND PROVISIONS:

  • SAMPLES:  If you wish to request more than one sample, click on the “sample” link above and change the number of samples you desire on the shopping cart and “update” the totals.  Please specify the type samples you wish us to send in the comments section during checkout. Please limit sample request to two samples.  Sample cost will be reimbursed or credited back to you on receipt of order.

  • REGULAR SHIPPING:  Posted Shipping charges found on website at checkout for specific states.  Regular shipping and freight charges may vary depending on the need for special services or carrier reclassification.

  • FLAT RATE SHIPPING (Not currently available):  *Choose The Lowest Shipping Rate for your order for the following States:CA, NV, AZ, IL, IA, MN, WI, IN, KY, KS, TN, OH, WV, OR, MO, NE, VA, MD, NC, SC, MI.
      STEP 1: Place Your Order.
    STEP 2:  Check the Freight Rate for YOUR STATE and “use it” if it is lower than $59.00, $79.00 or $99.00* option for your eligible state.
     STEP 3:  If it is not lower, then choose the correct Flat Rate for your Order! Orders exceeding 2 full pallets or $799.00 may experience a slightly higher charge.

  • Note: Orders which require additional services, ie: liftgate or Forklift on delivery, .limited access or residential delivery, or advance notification and “the like” may incur additional fees by the freight carrier over and above published shipping rates. *Discounted Freight Rates do not apply to Hawaii, Alaska, Canada, Mexico or orders in which sufficient margins do not exist to cover the cost of shipping and handling. Orders exceeding 2 full pallets may incur a second charge equal to the original flat rate.

  •  Orders exceeding weight limits established for NMFC# 29520-03 class code  may be assessed an additional $45.00.  All orders are subject to the Terms and Conditions provisions found under “Terms and Conditions” portion of this website.  Placement of order is confirmation of your acceptance of all terms and conditions.  The advertised Flat Rates for shipping are limited to order sizes comprising one pallet.  If orders require multiple pallets the corresponding flat rates for additional pallets may apply.  $7.50 small order handling charge for orders less than $100.00 which may be debited in a separate credit card transaction.  Full freight charges apply to small orders less than $100.00.  Please review Terms and Conditions before placing order.

Sales Taxes

You are responsible for any sales taxes which may be state mandated or incurred as a result of this order placement.  We assume that you are a designated retail merchant and as such should not have to pay sales taxes on your order, however, it is your responsibility to provide us with your Sales Tax ID or Number for our records in order to avoid paying sales taxes.  Failure to do so may result in being charged sales taxes retroactively.

Carrier and Delivery Times

We ship Commercial Freight or Ground, Next Day Air, and 2nd Day Air via FedEx:

• Ground Service – approximately one (2) to seven (7) business days in transit
• 3-Day Air – three (3) business days in transit
• 2-Day Air – two (2) business days in transit
• Next-Day Air – one (1) business day in transit

In calculating transit times, shipping companies do not count the day the item is picked up. Generally, all orders will be confirmed via e-mail and processed within two (2) business days. We will contact you by the end of the next business day if there are any problems with your order. We will notify you by email of any unexpected delays in processing and/or shipping your order.
If the shipment is returned to us for an improper or incomplete address we will charge you again for re-shipment. So please make sure the address is complete including business name, department or mail stop, if any, and suite number if going to a business complex.

Billing Information

All items are subject to availability. Orders placed on this website, by email or by phone are not final. Your credit card is verified and charged automatically following approval by your credit card company. Orders placed with us are received in the form of a request and are considered  confirmed at the time of credit card processing and will be processed accordingly. If there is any problem with your order, we will notify you (usually within 48 business hours). Otherwise, we will process your order, including the method of shipment/delivery and insurance charges, and (if applicable) tax. All orders placed through the webportal must be paid in full prior to shipment. Payments can be made by wire transfer, certified check, or by domestic credit card. Personal checks may also be accepted from qualified customers. International payments require a wire transfer. Credit card transactions are the preferred method for all new customers.  Established customers may purchased on terms.  Terms for established and approved customers are Net 10 days.

Please note that all credit cards are verified. You must provide a billing address that corresponds to the credit card you are using. If the billing address does not match the credit card you will be informed and the order will not be processed. If you encounter any problems in placing an order though the shopping cart, please call or email us for assistance.

Damage Claims:

You agree to submit any shortage or damage claims within 7 days after you receive the goods (See Foam reference above).  You agree to report any visible damage to the delivering carrier at the time of the delivery.  If a common freight carrier delivers all or some of the goods, our Company will not honor a claim made by you unless the common carrier substantiates the claim and honors it as well.

Limitation of Liability for Damages:

Gorilla Shipper LLC  maintains no responsibility for Claims for merchandise lost, broken or damaged while in the shipping process or in the possession of non Gorilla Shipper employees once customer’s order has been processed and have left the shipping point of origin.   Except for “Breakage or Unexplained Shortages”, as discussed below, Gorilla Shipper LLC shall not be responsible in any way for any alleged defect in or damage to the Customer’s cased goods, while in the possession of a common carrier or any other  alternative freight services providers or the consequences thereof.   Gorilla Shipper LLC shall bear responsibility for only that amount of “Unexplained Shortages” which were directly related to negligence on the part of Gorilla Shipper LLC’s placement of the order.   Gorilla Shipper LLC’ s liability is to produce within a specified period of time that amount of shortage provided the shortage was properly ordered and verified and payment had been received for same and was expressly due to the causes created by Gorilla Shipper, LLC and not any carrier or manufacturer utilized.  We are not liable for any injury, loss or damage, direct or consequential, that refers or relates to the goods, the order(s) for goods, or the use of inability to use the goods.  Before using the goods, you shall determine the suitability of the goods for their intended use and you assume all risk and liability of every kind and nature arising from any use of the goods by you or any third party.  Additionally, under no circumstances are we liable for any damages of any kind arising from delays in delivery, non-delivery, or any other cause, including, but not limited to, direct, indirect, incidental, special, punitive or consequential damages, even if we have been advised of the possibility of such.  Gorilla Shipper, LLC shall have no liability for breakage or “Unexplained Shortages” caused by common carriers, Customer’s employees, or earthquakes. Gorilla Shipper, LLC is an ISTA organizational member, and our product, the Gorilla Shipper “Hexabox” has been passed all the ISTA 3A certification requirements necessary for shipping as expressed and required by UPS and FEDEX as performed by a certified ISTA Lab.  Proof of such certification is available by written request.

By submitting, I agree to all of the Terms and Conditions above.

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